Copyright © 2001-2009 Jerome Mayne and Fraudcon, Inc.  All rights reserved.
All of Fraudcon and Jerome Mayne Services:

He does Public Speaking at Fraud Conferences and Fraud Conventions, including
Mortgage Fraud Conferences and Mortgage Fraud Conventions.  In addition to being a
Fraud, Mortgage Fraud and White Collar Crime and White Collar Mortgage Fraud
Public Speaking Expert, he also does consulting for Public Speakers who speak in the
areas of Fraud, Mortgage Fraud, White Collar Crime and White Collar Mortgage Fraud
Public Speaking.

A customized public speaking engagement can include fraud statistics, federal fraud
statistics, mortgage fraud statistics and the effects of fraud on a company.

Has been an Expert and a Keynote Fraud Public Speaker at Fraud, Mortgage Fraud,
White Collar Crime and White Collar Mortgage Fraud Public Speaking events, including
conferences and conventions.  For specific engagements, see
client list.

Primary Areas of Expertise:
Mortgage Fraud Public Speaker
White Collar Crime Public Speaker
Fraud Public Speaker Trainer
Fraud Public Speaker Consultant
Fraud Convention Public Speaker
Fraud Conference Public Speaker
Fraud Expert Public Speaker
Mortgage Fraud Expert Public Speaker
Mortgage Fraud Consultant Public Speaker

Jerome has developed a talk on ethics that evokes thought and discussion.  He
explores the definition of ethics as described on www.dictionary.com, the differences
between general business ethics and the set of principals of right conduct, or ethics, as
set forth by an employer or a trade association.  His talk on ethics was designed for
presentation to the MBA program at Hamline University in Minneapolis, Minnesota.
For purposes of search engines I list the alternate spellings of Jerome Mayne.  It has
been spelled: Jerome Main, Jeremy Main, Jerome Mane, Jeremy Mane, Jerome Maine,
Jeremy Maine, Jeorme, Jeome, Jerry Main, Jerry Mayne, Jerry Maine.
Real World Customer Service

Most companies spend too much on marketing.  Why?  Because they need to find new
customers to replace the ones that were driven away by poor service.  This is a result of
poor training, misunderstanding of generational differences, and ineffective follow-up
training in customer service.

Jerome has helped hundreds of companies WOW their customers with service that
outdoes the competition and keeps customers coming back.  Some speakers have tried
to rewrite the rules of customer service to make things easier on the employee.  This
never works.  Jerome teaches your group the secrets of Attract, Listen, Learn, and
Adapt so both the employee and the customer leave feeling great.

In Real World Customer Service you will learn:
•        The Eight Rules of Customer Service
•        The technique of Attract, Listen, Learn, and Adapt
•        The Five Misconceptions about Customer Service
•        What you do in the first five seconds to win or lose the customer

Presentation length: 1-3 hours
Jerome Mayne
Contact:
612-919-3007
E-mail
9185 Cedar Forest Rd.
Eden Prairie, MN  55347